Frequently Asked Questions

Have a Question?  We probably have an answer below.

Q: How do I order from The Amsterdam Company?
A: You can order using our website.  Simply Add what you would like to the cart, then check out.

Q: Do I have to create an account to order?
A: Yes.  The reason is we need your phone number and email address.  We use your phone number to send you delivery updates via text message.  And we use your email to send you your order confirmation.

Q: Where do you ship to?
A: We currently ship to all states in the United States using ground shipping.

Q: How much does shipping cost?
A: For ground shipping it is free.

Q: Where do you deliver to?
A: We currently delivery only to Southern California, specifically Orange County CA.

Q: Can you ship it faster than ground if I need it?
A: At the moment we only offer ground shipping.

Q: How will I know delivery/shipment is on its way?
A: We use very smart software to send you text messages.  You will get a message when we received your order, when we dispatch a driver, when the driver has arrived and when the order is complete.

Q: Does the delivery/shipment have to come to my home?
A: For delivery.  No, we are happy to meet you in any public place.  We are very discreet and ensure your privacy at all times.
A: For shipping. Yes, we have to ship to your address.

Q: For delivery only, does the driver come to the door?
A: For our drivers safety, we ask them not to get out of the car.  So we ask that you please go to the drivers car to receive your order.

Q: For shipping only, do you provide a tracking number?
A: Yes we do.  It will be attached to your order once we’ve shipped it.  You can log into your account, go to the order and see the tracking number.  Its very easy.

Q: How long does delivery take?
A: We do our best to get to you in 30 minutes or less.  Our company goal is to arrive in 15 minutes.  Busy days like Friday afternoon we may arrive later due to normal traffic.

Q: How long does shipping take?
A: Shipments usually arrive between 1-3 days depending on where you are in the country.

Q: Do you offer free shipping?
A: Yes we do.   Any orders that are $200 or over automatically get free shipping.

Q: Can I pay using Credit Card?
A: Yes you can.  We currently use SmartCC as our payment processor.  Please know SmartCC has a no refund policy, so be certain before you buy.

Q: My cartridge or battery does not work, can I have a replacement?
A: Yes of course.  As long as the cartridge or battery is not damaged, and it is more than half full, we can do a replacement.  We ask that you send us a photo.

Q: I’m just not happy with your product, can I get a refund?
A: Yes, if the product is not opened, we can give you a full refund.  If the product is used, then we cannot give you a refund.

Q: For delivery only, do I have to Tip the driver?
A: No you do not have to tip the driver.  However if you are happy with the service and would like to, please do so.  It makes our drivers really happy 🙂

Q: Is The Amsterdam Company really from The Netherlands?
A: Yes, the company was founded and currently operates in The Netherlands, in Amsterdam.  With the exception of the oil itself, everything else is shipped from Amsterdam to California.  The oil itself is produced locally, using our proprietary recipes and techniques.

Ask a question, and we’ll help you and maybe add it to the F.A.Q.

Text 949 444 2894 and one of our team members will assist you.